This page will help you find the answer to your question. The most common questions are highlighted immediately below this message. All other information about Classixshop.com, the website, the products and your order can be found below. If you can't find the answer you are looking for then please contact us on 01904 644 011 or click here to send us an email. Most Common Questions
How do I return an item for a refund?
How do I return an item for an exchange?
Do you do piercings?
Are you getting any more in?
What are your contact details?
Can I change my order?
Can I cancel my order?
How long will it take for my order to arrive? Product Information
Is there more information available on a product?
Are you getting any more in?
Are all your products authentic?
An item I bought is now on sale, can you refund the difference?
I've seen a particular item I like, can you get it? Making an Order
How do I place an order?
Can I change my order?
Can I cancel my order?
Is it safe to order online?
Do I have to order online? Payment Information
What payment methods do you accept?
Do I send payment before you send the order?
What currency do you use? Delivery Information
What are the delivery charges?
Can you deliver anywhere?
Do you deliver to BFPO addresses?
How long will it take for my order to arrive?
Can I track my delivery?
Is it possible to pickup my order? Refunds and Exchanges
How do I return an item for a refund?
How do I return an item for an exchange?
Do I have to pay for return postage?
How long will it take for you to refund me?
Why have I not been refunded the whole amount?
When will I receive my replacement?
Statutory Rights Technical Problems
Problem with checkout? About Classixshop.com
What are your contact details?
Can I contact you by phone?
Do you have a retail shop?
What days is your retail shop open?
Is there a catalogue of your products available?
Can you supply wholesale or at discount prices to trade?
Product Information Is there more information available on a product?
We include as much information as possible about a product on the product page itself. If you require more detailed information about a particular product we will be happy to help. Please click here to send us an email stating the product code and title you would like more information on. Are you getting any more in?
Unfortunately some items will be out of stock. We repeat on popular lines and update the site on a daily basis. We would advise you to keep checking the site to see if your desired item becomes available again or click here to send us an email and find out if a repeat order is due with your desired brand. Are all your products authentic?
We buy directly from the brands and only stock 100% genuine products. An item I bought is now on sale, can you refund the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order. I've seen a particular item I like, can you get it?
Please click here to send us an email including as much information as you can and we will do our best in finding that particular item for you. Making an Order How do I place an order?
Firstly find the product you would like to purchase by either searching or using the category menu on the left hand side. Then on the product view confirm the colour and any options available (e.g. size) and click "Add To Cart", your browser will refresh and take you to your shopping cart. Either checkout from this screen or continue to add more items to your shopping basket by clicking "Continue Shopping". If you decide to continue add any other items you wish to purchase, or if finished click on the basket summary displayed on the top right corner. There are also links to both the "Cart" and "Checkout" on the top navigation of the site at any time. Now follow the checkout by entering your personal details and payment information. Once complete you will be issued with an order confirmation and invoice. Can I change my order?
This will depend on the status of your order. Please click here to send us an email stating your order number and what you would like amended. Please be aware that if you intend to change you order, that the product you wish to change to is available on our website. And we will confirm if the changes can be made. Can I cancel my order?
This depends how far your order is currently in the system. Please click here to send us an email stating your order number and that you wish to cancel your order. If it is possible we will cancel and issue a refund. Is it safe to order online?
At Classixshop.com, we promise that your information is secure. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. Classixshop.com does not store any credit card numbers or any personal information. Do I have to order online?
You have the option of ordering online or by telephone - 01904 644 011. We will only accept telephone orders from UK residents. Top of page Payment Information What payment methods do you accept?
We accept Cash, PayPal, and all major credit / debit cards.  Do I send payment before you send the order?
Yes, we will not process your order until payment has been received. What currency do you use?
All Payments are taken in UK sterling (GBP). If your purchasing from outside the UK, the GBP price will be converted to your own currency by your bank / card operator. All prices shown on this website are exclusively available to customers ordering online for delivery. Due to the nature of E-Commerce, prices may not be matched in our retail store. Top of page Delivery Information What are the delivery charges?
Royal Mail | UK Standard Delivery - £3.00 (2 - 4 working days)
Royal Mail | UK Special Delivery - £6.00 (1 day if ordered Mon - Thurs before 4.00pm)
Can you deliver anywhere?
We can deliver to anywhere in the world. Do you deliver to BFPO addresses?
We can deliver to BFPO addresses, but only using our standard delivery option. Simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate. How long will it take for my order to arrive?
Royal Mail | UK Standard Delivery - £3.00 (2 - 4 working days)
Royal Mail | UK Special Delivery - £6.00 (1 day if ordered Mon - Thurs before 4.00pm)
Can I track my delivery?
UK Special Delivery and International orders can be tracked, we do not send out the tracking reference unless requested. Is it possible to pickup my order?
Unfortunately it is not possible to pickup your order. All prices shown on this website are exclusively available to customers ordering online for delivery. Due to the nature of E-Commerce, prices may not be matched in our retail store. Top of page Refunds and Exchanges How do I return an item for a refund?
Returning your goods is simple. If you are not entirely happy with an item from your order, you can send it back to us within 14 days of receipt. You may return any item in a condition of reasonable care (i.e. a resalable condition) for a refund for the price of the goods. When returning item(s) to us please fill in the form on the back of your invoice, wrap securely and send it back to our address listed below. To return goods to us please send to: Returns Department
Classixshop.com
61 Goodramgate
York, YO1 7LS
United Kingdom Your statutory rights are not affected. How do I return an item for an exchange?
If you have found another item you wish to exchange a product for, please return the original purchase to us and we will gladly exchange the goods and send them out postage free. When returning item(s) to us please fill in the form on the back of your invoice, wrap securely and send it back to our address listed below. To return goods to us please send to: Returns Department
Classixshop.com
61 Goodramgate
York, YO1 7LS
United Kingdom Your statutory rights are not affected. Do I have to pay for return postage?
If you are returning an item(s) to us for a refund or an exchange then the cost of returning the item to us is your responsibility. How long will it take for you to refund me?
Refunds are usually processed within 3 - 5 days after the goods are received back at Classixshop.com. We will email you to confirm a refund has been made. Why have I not been refunded the whole amount?
We will refund the purchase price of the returned goods. However, the delivery charges will not be refunded. When will I receive my replacement?
Please allow 3 working days from receipt of a return for us process an exchange. Statutory Rights
Your statutory rights are not affected. Top of page Technical Problems Problem with checkout?
It may be because you have Norton internet security or equivalent installed and setup incorrectly. Classixshop.com are committed to the highest levels of consumer protection. However, the technology we use to create your shopping cart (cookies, JavaScript, etc), can sometimes be misclassified by your security software as a threat. Classixshop.com do not employ any technology that can harm your computer, Nor do we imbed any third party advertising into our site that could lead to harmful content. If you experience difficulties adding items to your shopping cart or using our checkout, please adjust your security settings (see below). In Internet Explorer, setting the privacy setting (under Tools > Internet Options... > Security) to "Very High" or "Highest" prevents you from adding items to your shopping bag. The highest setting you can shop with is "Medium." Nearly all e-commerce sites require cookies to be set like this to function correctly. How to Enable Cookies and JavaScript in Internet Explorer
Internet Explorer 6.0 or above (PC) Cookies
1. Select "Internet Options" from the "Tools" menu in your browser.
2. Click the "Privacy" tab
3. Slide the slider bar to "Medium" (the third option from the bottom).
4. Click "Apply".
5. Click "OK" to close "Internet Options".
6. Close and reopen all of your web browsers. Modify your security / firewall / anti-virus software settings Zone Alarm
- In Zone Alarm, select Privacy.
- Under Cookie Control, click Custom
- In Custom Privacy Settings:
- Uncheck the box that says "Block session cookies"
- Uncheck the box that says "Block persistent cookies"
- Uncheck the box that says "Remove private header information".
- Uncheck the box that says "Expire Cookies"
- Click OK. Norton Personal Firewall
- Double click on the Norton Personal Firewall icon in the tray.
- Click on the Open option in the pop-up menu.
- Click the Options icon in the Norton System Works menu box.
- Click on the Personal Firewall option in the Options menu box.
- Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
- Make sure you are in the "Web" tab. There may be several domains already listed in this area.
- Click on the Add Site button at the bottom of the Web defaults window.
- You will need to enter www.classixshop.com as a new default. This should active the default rules section of that window.
- Make sure the Cookies and Referrer (under Browsing Privacy) are set to permit as a default rule for the www.classixshop.com domain.
- Click OK, then click OK again McAfee internet security
- Right-click the red "M" icon by your system clock.
- Click "Privacy Service."
- Click "Options."
- The McAfee Privacy Service window appears. Click the "Cookies" tab.
- Enter each website address from which you would like to allow cookies.
- Click "Add."
- Once completed, close the window. Top of page About Classixshop.com What are your contact details?
All email enquiries should be sent to: support@classixshop.com
(We respond to all enquiries within 1 working day) Our postal address is:
Classixshop.com
61 Goodramgate
York, YO1 7LS
United Kingdom Company registration number: 5388785
VAT number: 856 4804 96 Telephone: 01904 644 011
Office Hours: Monday - Saturday - 09:00 - 17:30 (GMT).
Orders can be placed 24 hours a day 7 days a week via the website. Can I contact you by phone?
Yes, we have telephone support. Telephone: 01904 644 011
Office Hours: Monday - Saturday - 09:00 - 17:30 (GMT).
Orders can be placed 24 hours a day 7 days a week via the website Do you have a retail shop?
Yes, we have a retail shop on the same premises as our internet business. The shop and internet business coincide with each other, meaning we have greater ordering power than other solely internet businesses. Do you have a retail shop?
Our retail shop is open the following times:
Monday - Saturday - 10:00 - 17:30
Sunday - 11.00 - 16.30 Do you do piercings?
We are a fully functioning body piercing studio open when our retail shop is.
Is there a catalogue of your products available?
Currently there is no available catalogue; this may change sometime in the future. Because the website is constantly being updated it is best to check regularly for increased size ranges and new lines. Can you supply wholesale or at discount prices to trade?
No we do not, we are a retailer and sell directly to our customers. Top of page | 
